- Can I cancel an order I’ve placed?
-Sure, as long as we haven’t processed the order, we can cancel and refund you. Please contact us immediately at firstname.lastname@example.org, so we can assist.
- I received my order, but can I exchange it for a something else on the website?
-If you would like another color or product, please submit a request for refund at our Returns Page. You can order the item needed at your convenience.
- When will I know my order has been shipped?
-Once your order has been packed, your shipping label will be generated, which will automatically email you the tracking information.
-Please note, all FedEx and DHL shipments are collected around 4pm PST, so tracking numbers will not show any movement on the website before this time. USPS tracking numbers may take an extra day as packages are collected in the morning.
- How soon will I receive my order?
We aim to ship your order within 1-3 working days approximately (Mon-Fri) in the US, and 3-8 days worldwide. Orders placed after 1PM PST may take an extra day to deliver. Please note, during busy times, such as sales and holidays, US shipments may take between 7 to 14 business days and 20 business days for international orders.
- How are prices calculated internationally?
-Prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.
- Do I have to pay customs and import charges?
-Any customs or import duties are charged once the parcel reaches its destination country, if applicable. These charges must be paid by the recipient of the parcel.
-Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country and are subject to change at any time. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.
-If you choose to refuse the order at customs, once the package is returned to us, we will refund you for the product only. Shipping charges and customs taxes cannot be refunded or credited.
Submit RMA Request
Repelica is known for its legendary and exceptional customer service. When purchased through www.Repelica.com, Repelica’s customer service team will assist you with your return process.
Repelica's Return Policy
If you are not satisfied with your purchase, you may return unopened product for a refund or shop credit, provided the following conditions are met:
- Purchased directly from Repelica.com.
- RMA request submitted and returning package received at Repelica within 30 days of delivery date. For approved requests, an RMA# and further return instructions will be sent via email.
- Valid order # and RMA# included with the package. Return packages without an authorized RMA# may not be sent back.
- Customer is responsible for all cost associated with returning product to Repelica.
- Returned product must be unopened and in like-new, resalable condition.
- Shipping charges / international taxes cannot be refunded or reimbursed.
Submitting a Return Request
To request a refund or replacement, please submit an RMA request
Once reviewed, you will receive an email from us with further instructions.
Feel free to contact us at email@example.com for assistance. Please allow 1 - 2 business days for a response.
Return Shipping Address
Once an authorized RMA# is issued by Repelica, please return your product to the following address within within 30 days of the delivery date.
Repelica, Inc. RMA# (YOUR RMA #)
15731 Graham Street
Huntington Beach, CA 92649
Your RMA # must be marked clearly on the outside of the packaging.
Submit RMA Request
Repelica's Limited Lifetime Warranty:
Repelica guarantees the quality and performance for the practical lifetime of our products. Items are only warranted to the original owner against manufacturer defects. Original, unaltered materials and workmanship are covered. We will gladly repair or replace the item at our discretion. The warranty does not cover damage caused by improper care, negligence, accidents, normal wear and tear, or the natural breakdown of colors/materials over time as a result of regular use. This warranty applies to products purchased on Repelica.com or with proof of purchase from an authorized dealer. For warranty inquires, please contact us at firstname.lastname@example.org.
Except as set forth above, Repelica makes no express or implied warranties and Repelica expressly disclaims any and all warranties including any warranty of quality, merchantability, or fitness for a particular purpose. Some jurisdictions do not allow the exclusion of implied warranties or limitation on how long an implied warranty may last, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or by country or province).
For consumers who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by this warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.
Limitation of Liability
IN NO EVENT SHALL Repelica, ITS OFFICERS, DIRECTORS, DISTRIBUTORS, SUPPLIERS, OR AGENTS (COLLECTIVELY "COMPANY") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF ANY Repelica PRODUCT, INCLUDING, WITHOUT LIMITATION, DEVICE DAMAGE, DATA LOSS, OR LOSS OF USE OF ANY PRODUCT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE LIABILITY OF COMPANY SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE PRODUCT. SOME STATES AND/OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Obtaining Warranty Service
For additional questions regarding Repelica's warranty policy, please contact our Customer Service Department.